NISE - The National Initiative for Service Excellence

NISE LAUNCHES NISE EMPLOYEE ENGAGEMENT INDEX

Sat, 20 Aug 2011 22:23:00 -0400

Employees have their say on work life – NISE introduces NEEX.

To perform as an organization you need to have employees who are willing to go the extra mile and who are able to achieve excellent performance.

Excellence in Hospitality

Sat, 20 Aug 2011 11:36:33 -0400

NISE partners with Hospitality Assured: Caribbean – Promoting Service and Business Excellence.

Providing excellent service must be part of a company’s competitive strategy and it was for this reason that NISE, in partnership with the University of the West Indies, Cave Hill Campus in Barbados, collaborated with the Caribbean Tourism Organisation (CTO) to launch the HOSPITALITY ASSURED certification in the Caribbean and as a benchmark endorsed by the CARICOM Regional Organization for Standards and Quality (CROSQ).

NISE Tees Off With Diamonds International

Wed, 23 Feb 2011 14:43:00 -0500

Over 40 ladies took to the green at the famous Old Nine at Sandy Lane on Saturday February 5^th for the Inaugural Diamonds International/NISE Ladies Charity Golf Tournament. Organized by Simone Ward, Marketing Manager of Diamonds International and Harriet Linton of the Barbados Golf Association, the tournament brought the female golfing fraternity together. With all types of players from the experienced with low handicaps to juniors, the game was played as a 2-ball scramble and the more experienced golfers were combined with the lesser experienced in an effort to make the game fun as well as encourage and guide others.

Customers Have Say on Service

Wed, 02 Feb 2011 23:34:00 -0500

Inaugural NISE Customer Service Index Rates Barbados’ Financial & Public Service Sectors

With the introduction of the NISE Customer Service Index (NCSI) by the National Initiative for Service Excellence (NISE) Inc. the government and consumers of Barbados now have continued access to an objective measure of service quality in this country’s key economic sectors.

Pride in Punctuality

Mon, 22 Nov 2010 15:04:00 -0500

Friday Dec 3

Take part in our Friendly Friday Challenge by taking our punctuality quiz and learn helpful tips that will teach you
how to be on time.

Quizzes can be found in the press and online on our corporate website.
So, find out if you really are considerate of other people's time...

Send A Smile

Mon, 22 Nov 2010 14:59:00 -0500

NISE gives Barbadians a chance to send a smile to the staff of Cave Shepherd, Broad Street.
Thank you to Cave Shepherd and the many others who participated in Send a Smile!

Click here to send a smile with a post-it note.

Thousand Tokens of Respect

Mon, 22 Nov 2010 14:55:00 -0500

Barbadians share who they respect, and why, at our Token boards in Super Centre Warrens, Sheraton Mall, Emerald City and at the NISE office. Click on the thumbnails to see the enlarged pictures.

NISE Launches Inaugural Customer Satisfaction Index

Tue, 20 Jul 2010 16:25:00 -0400

FROM June 4th Barbadians will have their say about the level of service offered on the island. According to CEO of the National Initiative for Service Excellence (NISE), Kim Tudor, the launch of the NISE Customer Satisfaction Index (NCSI) 2010 for Barbados will provide a measure of the national level of customer satisfaction with goods and services consumed in both public and private sectors across Barbados. Indeed, this survey, which is adapted from the American Customer Satisfaction Index , in operation since 1994, will allow Barbados the unique opportunity to benchmark local service performances across international boundaries, with at least 12 other countries including, the UK, USA, Singapore, Hong Kong, and Columbia.

NISE Service Leadership Conference

Mon, 22 Mar 2010 23:31:00 -0400

The National Initiative for Service Excellence (NISE) Inc. Service Leadership Conference will feature three (3) dynamic international speakers who will share why service excellence is still important in these economic times and will inspire you to set your service excellence vision and reach it.

The session, which will take place on April 20th, 2010 at the Hilton Barbados will feature: Teresa Allen, Author of Common Sense Service: Close Encounters on the Front Lines, Diana Bell, Former Senior Vice President of Hewlett Packard and Roland S. Martin - Journalist, Motivational speaker and Author

NISE Partners with the Public Sector

Fri, 19 Mar 2010 22:10:00 -0400

The National Initiative for Service Excellence (NISE) Inc. is continuing its work with several hundred public officers drawn from various Ministries and public sector departments to enhance the Customer Service Experience for the public.

NISE Chief Executive Officer Kim Tudor noted that NISE recently worked with the management team of the Ministry of Transport and Works to establish their overall service philosophy and strategic service objectives. NISE then focussed on the supervisory management team and a Customised Training Programme has begun targetting in the first instance 400 front line employees from across the MTW’s thirteen divisions.

NISE "Team Barbados Host" Workshops

Thu, 15 Oct 2009 08:47:00 -0400

The National Initiative for Service Excellence (NISE) Inc. has recently started a new phase in training the Team Barbados Host Workshops. This series of Customer Service workshops has been designed for frontline tourism employees in public sector departments.

This first phase focuses on training the National Conservation Commission’s (NCC) senior staff, supervisors, wardens, general workers and lifeguards as well as the NCC licensed beach vendors and members of the Youth Development Services (YDS) Inc. who have launched a programme - “Youth Eco-Tourism Tours & Hikes” covering areas such as: “What is Customer Service, Why Service Excellence, the Roles and Responsibilities of Supervisors and Personal Performance”.

NISE Orientation to Work 2009

Wed, 12 Aug 2009 23:48:00 -0400

Now in its fourth year, the National Initiative for Service Excellence (NISE) Inc. expanded its “Orientation To Work Programme” to three days and introduced a new component - a local study tour to business houses.

Delivering First Class Service Excellence

Wed, 12 Aug 2009 23:26:00 -0400

The recently completed training for the Grantley Adams International Airport (GAIA) Inc. staff and the various service providers at GAIA is a part of the NISE in-house consultancy programme intended to help organisations establish management systems that support a culture of service excellence;

Orientation to Work Programme

Fri, 03 Jul 2009 09:24:57 -0400

Now in its fourth year, NISE is expanding the “Orientation To Work Programme” to three days and introducing a new component - a local study tour to business houses. The National Initiative For Service Excellence (NISE) Inc. developed this workshop targeting school leavers across Barbados between the ages of 15 and 21 to better equip them for the transition from the school environment to the realities of the world of work. The workshop will be held July 21-23 2009 at the Barbados Workers Union Solidarity House from 8:30am - 4:30pm each day. To register for the workshop, please contact Marisa Marshall at the NISE office at 426-4186 or email: mmarshall@nisebarbados.org

Service Excellence an Imperative

Tue, 21 Apr 2009 22:29:00 -0400

Managing Director of the Barbados National Bank and a Director of NISE Inc. Mr. Robert Le Hunte, urged participants attending the NISE open enrollment workshop to remember that the key role they play in their organisations also contributes to their individual well-being and that of the nation as a whole.

Celebrating Excellence

Mon, 09 Mar 2009 23:49:00 -0400

This first quarter of 2009 has been a promising start for us at the National Initiative for Service Excellence Inc. Certainly we have gotten off to a good beginning - celebrating excellence.

We heartily congratulate Ms. Yvette Waldron – Legal Assistant, in the Land Adjudication Unit of the Ministry of Housing and Lands for being awarded the Service Excellence Award for exceptional customer service contribution as a Public Officer at the recently held 3^rd annual GIVE Awards ceremony.

First Customer Service NVQ Barbados Unit awarded to NISE Candidates

Mon, 16 Feb 2009 13:40:00 -0500

The National Initiative for Service Excellence recently celebrated the certification and graduation of the first 28 frontline customer service personnel in Barbados to receive the customer service NVQB unit - “Give Customers a Positive Impression of Yourself and Your Organisation”.

These awardees are drawn from a range of sectors – the beauty industry, utility industry, banking and finance and retail and their 11 pioneering organisations represent both large and small businesses.

Live Excellence and Make Barbados NISE!

Fri, 30 Jan 2009 14:24:00 -0500

As a nation we are making progress in our efforts to improve the way we deliver service towards our ultimate goal of making Barbados a world leader in service. What is needed is a greater urgency and commitment on the part of all of us.

2nd Annual General Meeting

Fri, 26 Sep 2008 15:26:31 -0400

Chairman of the National Initiative for Service Excellence Inc., Sir Keith Hunte told the second annual general meeting of NISE Inc., that a realistic appraisal of our situation in Barbados now and over the next five to 10 years provides a compelling argument for redoubling efforts to achieve international competitiveness across all sectors.

The Seattle Experience

Mon, 08 Sep 2008 10:47:44 -0400

In keeping with our mandate and as part of the leadership development programme, on September 14 until September 18, NISE is embarking on its third annual benchmarking study tour this time to Seattle with executives drawn from the public and private sectors.

Absenteeism costing hundreds of millions

Tue, 04 Mar 2008 14:53:36 -0500

The first major study on absenteeism in Barbados has revealed that while levels are not as high as earlier reports, they nonetheless represent a significant cost to companies and the Barbadian economy.

NISE Leadership Conference

Fri, 01 Feb 2008 14:23:41 -0500

NISE was delighted once again by the response of the public and private sector to the second annual leadership conference with participants surpassing last year’s attendance. NISE CEO Kim Tudor reiterated that the conference serves to expose local business leaders to best practices adopted by some of the world’s legendary brands in the areas of leadership and service excellence.

Be NISE Service Champion

Fri, 01 Feb 2008 13:54:27 -0500

Sales Associate at Courts Barbados Limited Speightstown branch Reisha Grazette was adjudged the most outstanding service provider of four top nominees for the National Initiative for Service Excellence “Be NISE This Season” Christmas Campaign.

Nominate to Win...

Tue, 18 Dec 2007 21:38:02 -0500

Barbadians were once again delighted with the opportunity to use the Smile Barbados stickers to say thank you. On this occasion however they were rewarding service providers for the wonderful service they received as part of the NISE Christmas campaign to raise awareness about service standards.

Reward Service with a Smile

Sat, 08 Dec 2007 19:02:14 -0500

The National Initiative for Service Excellence (NISE) is embarking on an Education and Awareness Campaign this Christmas season to introduce basic service standards. Service standards describe how organisations will consistently deliver a quality service experience to customers.

NISE Assessors among the First in the Region

Wed, 21 Nov 2007 12:43:53 -0500

In its drive towards service excellence, the National Initiative for Service Excellence is delighted its Assessors are among the first Barbadians to be awarded the National Vocation Qualification (NVQ) in Assessment.

Focus on Service 2007

Tue, 23 Oct 2007 15:13:49 -0400

NISE and CITE UP are once again bringing an explosive line-up for the Focus On Service business leaders conference slated for Monday, November 19 at the Hilton Barbados featuring three globally benchmarked customer service companies - Starbucks, JetBlue Airways and Southwest Airlines as well as an Extreme Artist.

Service Excellence for the World of Work 2007

Tue, 28 Aug 2007 10:54:16 -0400

A sign of a globally-competitive and prosperous Barbados should not only be seen in the performance of this country’s commercial enterprises, but the wealth of the country should also be reflected in the way its people relate to one another.

The World of Work

Fri, 06 Jul 2007 12:56:03 -0400

Having successfully launched the Service Excellence for the World of Work programme last year, NISE is hosting several two-day workshops this year during July and August to reach out to a larger segment of the new entrants to the world of work.

NISE "Colours"

Tue, 19 Jun 2007 11:21:57 -0400

The National Initiative for Service Excellence (NISE) as one of its many vehicles for reaching the public is using the avenue of a popular song already dear to the Barbadian hearts to spread the message of service excellence.

You can sing along to Shontelle Layne and Natalie Burke's "Colours" adapted, to spread the message of Service Excellence by clicking the button on our home page and following the lyrics in the full-length story.

2007 Benchmarking Study Tour

Mon, 30 Apr 2007 16:05:53 -0400

Caring clerks

Mon, 12 Mar 2007 14:22:00 -0400

I went to Do It Best Sheraton about two weeks ago and conducted business with a young lady, but I only caught her first name. When I walked through the door, she was so nice.

Saved by kind voice

Mon, 12 Mar 2007 14:08:00 -0400

I had been asked to assist some officials from our overseas Headquarters in reconfirming their flights. This chore totally frustrated me as I was forced to call the airport on several occasions with no connection to a human voice.

Service left bad taste in my mouth

Mon, 12 Mar 2007 13:55:00 -0400

My co-worker and I had had an early meeting to start off our day and at its conclusion, we really wanted to get some breakfast. While on the road (I was not the one driving) I called a coffee shop to find out if we could still get scrambled eggs and bacon as it was about 9.50 a.m.

Tough getting rates from taxi service

Mon, 12 Mar 2007 13:47:00 -0400

I called a company because I needed to find a taxi service to take my aunt to the hospital once a week for the next three months. The receptionist said she needed to find out the time required for the taxi since they work by a schedule.

Truly beautiful stay at Butterfly

Mon, 12 Mar 2007 13:43:29 -0400

A little while ago, I had the opportunity to have a mini-vacation. I am a local and the first thought was to go overseas, but then my husband and I decided to pick a hotel here, one that we've never been to before. We chose to visit the Butterfly Beach Hotel. As I mentioned before, we usually stay at certain local hotels out of familiarity I suppose, so choosing a new place, well let’s say I was skeptical.

Inspector makes bus rides fun

Mon, 12 Mar 2007 13:36:52 -0400

I am sending you this long overdue accolade for one of the dedicated and truly caring inspectors of the Transport Board. His name is Carlos Thorpe and he was recently stationed at the Oistins terminal but I was told that he was on vacation and I have not seen him back as yet.

Dissed for plastic bag

Mon, 12 Mar 2007 13:28:15 -0400

I wish to speak of an experience that has been lingering in the back of my mind for the last couple days, and I need to mention it in order to get others' opinions.

Hurt by insulting remarks

Mon, 12 Mar 2007 13:19:35 -0400

The following letter was sent to the human resources manager of the National Housing Corporation (NHC) and copied to this newspaper.

I write this letter to you following a very disturbing conversation, which I had with one of your employees on January 2 around 8.25 a.m. I made a call to the Deacons' Depot to speak to a person who worked there, not realising it was the wrong depot which I had called.

Courts' caring Stacie

Mon, 12 Mar 2007 11:54:55 -0400

A week before Christmas last year, although the knobs on my stove got hot when the oven was on, it still worked well and I was hoping that it could see me into 2007 but then suddenly I smelt gas and had to stop using the stove.

Nothing beats top service

Fri, 09 Mar 2007 14:39:00 -0500

A couple of weeks ago I was in the supermarket and in front of me was a tourist . When she got to the checkout, the cashier greeted her saying good morning did you find everything you wanted. The cashier chatted with her all the way through and when she was finished told her to have a very nice day.

All things NISE for 2007

Fri, 09 Mar 2007 14:35:14 -0500

Did you ever walk into a jewellery shop and speak with a real Jewel, her name being Crystal in Cave Shepherd?

Family Salutes cop for kindness

Fri, 09 Mar 2007 14:29:02 -0500

My name is Shahida Ifill-Walcott, I am the mother of Kelly Mandeville and the grandmother of precious little angel named Julianna Marshall, she is 3 months old.

Treated like the enemy

Fri, 09 Mar 2007 14:20:59 -0500

Today, I went into Thinking Computers in Christ Church, to purchase some items, as well as get some advice on computer parts. I was approached by the most willing and the nicest people you could ever want to be around.

Thanks a lot

Fri, 09 Mar 2007 14:11:24 -0500

I was at the hairdresser on Saturday the night of November 25^th, and one of the other customers had dresses showing. She told me she had a boutique at Kingsland in Christ Church and I asked her what else she had in stock because I need a formal outfit for a reception that week.

Great food, superb service

Fri, 09 Mar 2007 14:06:27 -0500

When we have negative experiences we are always willing to bring them to the public’s attention, but positive experiences often go unnoticed. I wish to relate an experience I had at The Tides Restaurant located in Holetown, St James.

Speak the Customer's Language!

Fri, 09 Mar 2007 13:59:46 -0500

While in search of a supplier of coaxial cable, it was suggested that I contact Parts Unlimited. A gentleman answered and after we exchanged the usual salutations I kindly asked him if they were providers of the said cable. He responded in the affirmative and after asking him what the cost was, he responded by saying 1 yd costs $1. In my ignorance it would seem, I made the mistake of asking him how much would 10 ft cost to which he responded quite calmly "Ma'am, do the Maths".

Nip poor service in the bud

Fri, 09 Mar 2007 13:51:15 -0500

On October 9, 2006, my sister was returning to the United States. She paid departure tax with Bds $50 and was due $25 back. The airline representative dealing with departure tax stated that she only had $20 and to check back for the $5.

Get employees on board

Fri, 09 Mar 2007 13:35:25 -0500

Sometimes we busy ladies can get so caught up with taking care of our families and careers we leave ourselves until last. Such was the case recently when I decided that I needed to make a purchase to ensure that my hair looked ‘NISE’ (sorry, couldn’t resist), for the upcoming week.

On Managing Wait Time

Fri, 09 Mar 2007 13:24:09 -0500

RECENTLY MY FAMILY and I celebrated a family member's birthday at one of the prestigious restaurants in St Lawrence Gap, Christ Church. The food was great – but the service was excellent.

Think of others

Fri, 09 Mar 2007 12:55:11 -0500

In today’s world I sometimes wonder if I should give up or stay the course. Sometimes it’s quite easy to make a decision, but then a miracle happens, or what we may call fate, coincidence or any other name or just plain HUMANITY!

Didn't see sunny side to medical centre

Fri, 09 Mar 2007 11:40:42 -0500

THE NEW Sunset Crest Medical Centre is perfectly positioned to provide an invaluable service not only to the northern residents of the island but also the thriving West Coast tourist industry. However, I had an unpleasant experience there on Saturday, August 19.

Wayne made my day

Fri, 09 Mar 2007 11:26:29 -0500

Keep up the good work. Hats off to Wayne Drayton of the Bank of Nova Scotia,
Broad Street.

A let down by police?

Fri, 09 Mar 2007 11:21:12 -0500

On Wednesday September 6, 2006, at about 8:30 p.m. as I was crossing the bridge at the River Terminal vanstand to get a van to go home.

Beyond the call of duty

Fri, 09 Mar 2007 11:15:53 -0500

One should not be surprised if given excellent customer service, but in Barbados excellent customer service is very rare.

Touched by an angel

Fri, 09 Mar 2007 11:02:53 -0500

I met an angel this morning. The experience has had such an effect on me that I feel obliged to share it.
This morning I was caught up in my mad dash to work. I jumped in my car, turned the key and it started...so as far as I was concerned everything was fine.

We must work hand in hand

Fri, 09 Mar 2007 10:39:37 -0500

As a business owner and employer, I have always found myself preaching to my staff the importance of satisfying the several obligations we owe to our customers, colleagues and the organisation from which we all derive our incomes.

Who Calls the Shots on BWIA?

Fri, 09 Mar 2007 10:31:24 -0500

Dear NISE,
In 2006 it is still not surprising for me to board a BWIA flight to John F. Kennedy Airport to see passengers standing in the aisle waiting for an intransit passenger from Trinidad & Tobago to let them sit in the seat noted on the boarding pass.

Thank you, Barbados!

Mon, 05 Mar 2007 11:14:19 -0500

Barbadians were outstanding in their response to the Smile Barbados Campaign and by the middle of the Week of Excellence all of the 200,000 stickers had been requested.

Smile Barbados Campaign kicks off

Mon, 26 Feb 2007 11:17:01 -0500

There has been a tremendous response to the Smile Barbados campaign, with Barbadians eagerly sending in their requests so they can say thank you with a smile.
NISE staff have been busily preparing packages to fulfill the thousands of requests, phoned in, faxed in and for those who came down to the NISE office to get theirs.
First through the door was Consultant Medical Microbiologist at the Queen Elizabeth Hospital, Dr. Delores Lewis who collected stickers to surprise her staff.

Say 'Thank You' With A Smile

Wed, 14 Feb 2007 07:51:52 -0500

The National Initiative for Service Excellence (NISE) being at the forefront of the drive towards service excellence wishes not only to influence the transformation of workplaces where the service is delivered but also to influence the national culture in a way that it enhances the service delivery.

DaCosta Mannings Inaugural Service Excellence Award

Fri, 26 Jan 2007 19:49:00 -0500

Shirnelle Thompson is the inaugural recipient of the Dacosta Mannings Service Excellence Award. The Sales Associate who joined the Dacosta Mannings family on December 04 2003 was nominated for the award as a result of letters and verbal commendations from customers.

Housekeeping tops in Customer Satisfaction at Accra Beach Hotel and Resort

Fri, 26 Jan 2007 12:00:00 -0500

The housekeeping department at Accra Beach Hotel and Resort took top honours for overall Guest Satisfaction for the last quarter of 2006.

Valuing all Customers Equally

Fri, 26 Jan 2007 07:13:50 -0500

NISE CEO Kim Tudor recently reminded staff at the Accra Beach Hotel and Resort that in the same way we give good service to tourists, we have to extend that good service to Barbadians as well. Her remarks came against the background of a presentation on the Accra Customer Survey Results by The Phillips Consulting Group, which showed that the hotel continued to register high satisfaction with its guests.

Excellence in Customer Service

Mon, 15 Jan 2007 21:47:00 -0500

NISE wishes to congratulate the inaugural recipient of the G4S Excellence in Customer Service Award - Mr. David Taitt. Team Leader of the Cash-In-Transit department, Mr. Taitt earned the award after receiving the majority of nominations from G4S customers.

Skills Development and Workplace Success Training

Fri, 15 Dec 2006 10:19:06 -0500

The National Initiative for Service Excellence in collaboration with the Poverty Alleviation Bureau is seeking to give a number of young women a head-start as they make their way back into the world of work through the 2006-2007 Skills Development and Workplace Success Training Programme.

Leadership: A New Paradigm for a New Era

Mon, 13 Nov 2006 15:01:43 -0500

NISE recently partnered with Event Coordinators of the Dr. Stephen Covey visit - Junior Chamber International Barbados - to host an executive leadership session for leaders of government, business and society at the Hilton Barbados Hotel.

Speaking on the topic: "Leadership: A New Paradigm for a New Era", Dr. Covey was the inaugural speaker in the NISE Distinguished Visitor Series. The Distinguished Visitor Series is part of the NISE five-pronged approach programme to prepare leaders in Barbados to drive the service excellence ethos.

NISE Study Tour 2

Thu, 19 Oct 2006 11:33:52 -0400

As a result of the overwhelming response to the inaugural Benchmarking Study Tour to companies internationally-renowned for their customer service, the National Initiative for Service Excellence undertook a second tour October 29^th to November 4^th 2006.

TVETC AND NISE TO PROMOTE CUSTOMER SERVICE STANDARDS

Thu, 05 Oct 2006 15:47:50 -0400

THE Technical and Vocational Education and Training (TVET) Council and the National Initiative for Service Excellence (NISE) will be collaborating to promote adherence to national standards of customer service excellence and to ensure that customer service professionals have internationally- recognised certification in customer service.

The Complete Guide for Customer Service Professionals

Fri, 08 Sep 2006 10:33:22 -0400

A primary objective of the National Initiative for Service Excellence (NISE) is the development and distribution of comprehensive reference materials for its various adult and youth audiences and the Best Practice Guide is the latest publication.

Service Excellence Benchmarking Study Tour

Wed, 06 Sep 2006 19:51:42 -0400

The National Initiative for Service Excellence is undertaking its inaugural Benchmarking Study Tour to several companies internationally-renowned for their customer service from October 1 – 7, 2006.

A Serving of "Attitude"

Wed, 06 Sep 2006 14:42:23 -0400

I AM OFTEN dismayed by the poor quality of service that I sometimes encounter in my beloved Barbados and from time to time I express my dissatisfaction to the person who is supposed to be giving me of their best but isn't.

Complaints Must Not Be Ignored

Wed, 06 Sep 2006 14:38:04 -0400

IT IS an exceptionally good feeling when a service provider can turn a very unpleasant experience into a very nice and positive one. This was the case with Digicel.

Dental Visit a Horror

Wed, 06 Sep 2006 14:32:23 -0400

I AM EXTREMELY SCARED of the dentist. I am a non-national and where I come from I have never had dental treatment without sedation due to the stress I feel prior to the treatment. Recently when I needed root canal work I was provided with valium and told by the dentist that I had nothing to worry about.

Dr Brathwaite - a lifesaver

Wed, 06 Sep 2006 14:24:17 -0400

PLEASE GRANT ME a space in your Naughty or Nise column to publicly thank Dr Lennbert Brathwaite, who operates from Tudor Street, Bridgetown, for the professional and prompt assistance given to my mum on Friday, July 21.

Shouted at by BWA Worker

Wed, 06 Sep 2006 14:12:16 -0400

ON SUNDAY, July 2, the Barbados Water Authority (BWA) turned off the water in Eversley Road, Brittons Hill, St Michael. I called the BWA to suggest that they should inform the public prior to turning off the water. I spoke with a representative who said he did not know why they did not inform the public.

Serviced Not Sunny At All

Wed, 06 Sep 2006 13:46:09 -0400

I'M TAKING this opportunity to express my major disappointment with Caribbean Sun Airlines. I was scheduled for an 11 a.m. flight from Dominica, West Indies to San Juan, Puerto Rico on my way back to Maryland, United States, and was told after checking in and after the original boarding time, that Flight 8741 was cancelled due to bad weather in Barbados.

Postal Service High on NISE list

Mon, 04 Sep 2006 09:19:35 -0400

I WOULD like to recognise the staff at the Oistins Post Office for their excellent customer service on July 7. I would also like to say that I truly regret not getting the name of the lady who helped me with my concern.

Let the Good Word Spread

Mon, 04 Sep 2006 08:55:37 -0400

TALK ABOUT SERVICE. And not just good service, excellent service.And what topped it was that it was delivered with a smile and a friendly spirit.This experience I just had to share with readers of your newspaper.Last Friday, I went to my hairdresser Angela Sealy. Let me say from the outset that when you are in Angela's chair, you know you will leave looking your best when she is all done with your hair.

The good, the bad, and the ugly

Wed, 19 Jul 2006 15:41:58 -0400

I AM WRITING with respect to the service I received recently. I went to one of the bulk shopping stores to purchase a tent. I requested help from an employee as the tent was very heavy. He told me I needed a special type of trolley and he went outside, brought it back and helped me load the item and even pushed it to the checkout. I thought to myself ... friendly staff and very good service. Little did I know ...

Unexpected move by store

Wed, 19 Jul 2006 15:39:37 -0400

I WROTE YOU RECENTLY complaining about some bad service I received at certain business places. Well, I am pleased to be able to write you again – not with another complaint, but with a report of good service.

Job well done by QEH staff

Wed, 19 Jul 2006 13:07:45 -0400

ON THE AFTERNOON OF JUNE 6, around 4:30 p.m., there was a freak accident at work where one of the mechanics was injured. The ambulance arrived within 15 minutes and the personnel on board gave us excellent service and in no time we were at the Queen Elizabeth Hospital.

A strong dose of NISE medicine

Wed, 19 Jul 2006 13:05:44 -0400

I WISH to publicly acknowledge Lila Harrison at Knights Limited Big B for her kindness and extraordinary customer service. On Friday May 26, I took a prescription to be filled but one of the medications was unavailable at that branch.

What's the purpose of an ID card then?

Wed, 19 Jul 2006 12:57:53 -0400

You will appreciate that as non-nationals we are only able to get identification cards with an expiration date. But depending on where you are employed, you receive a special Barbados ID card with the name, photograph and signature of the holder.

You were being very NISE indeed

Wed, 19 Jul 2006 12:54:27 -0400

WE SEEM to have in this country an amazing capacity to focus on the negative and complain when things don't suit us. Seldom do we spend as much energy on seeking out positive solutions to the problems that grab our attention.

Effective service recovery

Wed, 19 Jul 2006 12:51:15 -0400

The WEEKEND NATION introduces the column Naughty or Nise to readers which will focus on service.

BARBADOS: the spirit of the competition at Taste of the caribbean 2006

Mon, 17 Jul 2006 21:38:00 -0400

The Barbados National Culinary Team shone among 16 Caribbean national teams at Taste of the Caribbean 2006, held last week in Miami, earning the 2006 Spirit of the Competition Award. The award paid tribute to special dynamic of Team Barbados, composed of local young Barbadian chefs focused on learning,

Thank you, Ambassador John Williams

Tue, 27 Jun 2006 13:33:15 -0400

Foundation members of the National Initiative for Service Excellence recently had the opportunity to say thank you to one of their own and to mark the milestone that NISE had achieved, moving from a concept to a fully-functioning organisation.

Barbadians, Take Pride, Take Responsibility And Take Part With NISE

Tue, 27 Jun 2006 13:30:33 -0400

NISE is the National Initiative for Service Excellence, an organisation created by the Social Partners (the Trade Unions, the Private Sector and Government) to lead the nationwide effort to help Barbados consistently deliver Service Excellence and be recognised internationally for this.

Focus on Youth as Leaders of Service Excellence

Fri, 16 Jun 2006 13:49:52 -0400

It is said that the youth are the leaders of tomorrow. However the sponsors of an upcoming leadership conference, believe that the youth are already leaders within their schools, community groups and sports clubs.

Deputy Prime Minister to speak to top executives at NISE CEO Conference

Fri, 16 Jun 2006 13:25:24 -0400

Deputy Prime Minister and Minister of Economic Affairs and Development, Mia Mottley will be a feature speaker at the upcoming Focus on Service leadership Conference highlighting the critical role that service excellence will play in the execution of the National Strategic Plan.

Focus on Service Leadership Conference

Fri, 16 Jun 2006 13:08:02 -0400

Equipping leaders to drive the transformation effort is one of the key strategies for ensuring Barbados becomes recognized as the number one place in world for Service Excellence.