TIP OF THE DAY
Naughty Or NISE
On Wednesday September 6, 2006, at about 8:30 p.m. as I was crossing the bridge at the River Terminal vanstand to get a van to go home. I was forced into one corner of the bridge by a gang of six young men who were armed with knives and broken beer bottles. One, who did not just demand but with force pushed his hands in to my pockets and took out my wallet and my silver V3 Razor cellphone. He then pushed me las if I was nobody and said "Get the f*** out of here.". That was not what amazed me, the amazement came when I went to the Central Police Station to report the matter to a Police Officer who told me that I have to go and get the men and bring them to the station.
Now tell me if I have to go and do that, what is the Government paying the Royal Barbados Police Force for? It left me wondering if some person in the force is too big for their position or is it because I am a Guyanese.
In response to this letter, Senior Superintendent of Police in charge of the Bridgetown Divsion, Morgan Greaves said: "I find it hard to believe that a policeman would do this. I carried out a check with our records and there is no such report made to Central Police Station on the mentioned date: I would advise this person who is making this allegation to come into the police's Office of Professional Responsibility so that we can have this matter properly investigated and determine if there is any truth in this matter. We would never condone any such action by a member of the Royal Barbados Police Force.
Guyanese Citizen
Experience Naughty
On September 6, 2006, my family and I decided to take the children to a picnic at Three Houses Park.On our journey there, we came to a road block where we had to turn around. After turning around we came to a T junction; we did not know if to go straight or turn right. While contemplating what to do, a blue Suzuki van with a ladder on the top come along. We stopped the vehicle and I asked for directions to Three Houses. The driver told us to follow him and he took us all the way to Three Houses Park. We want to publicly thank Ricky Griffith (MM 640) for being so kind. So to you Ricky Griffith you are our Guardian Angel.
Cherrylann Welch and Family
Experience:NISE
NISE Response - Definitions of Excellent Customer Service
Excellent customer service is:
- Delighting the customer, satisfying all their needs and giving them something extra to remember you by
- Making every customer feel special, giving them the impression that they are your No 1 priority
- Giving every customer a memorable experience, ensuring they will be pleased to return to you next time
- Treating every customer with respect, satisfying all their needs and exceeding their expectations
- Putting customers first - prioritising their needs and delivering a swift, friendly and efficient service
- Anticipating and exceeding all customers' expectations
- Being there for your customers - to provide a rapid, reliable and unbeatable service to them
- Showing customers you care about them; being professional at all times
- Adding value to their lives through your dedication, skills and professionalism in satisfying their needs and resolving any difficulties
- Making the difference for all your customers so they will return to you through choice
- Establishing a valuable relationship with your customers based on trust, reliability, empathy and your ability to deliver your promises every time
- Making a commitment to your customer and keeping it
- Being personable, precise, proactive and professional at all times and in all your dealings with customers
- Showing you care enough to make the difference for every customer
- Satisfying customers' needs in a way that shows you genuinely care about them as individuals
- Welcoming and handling well a customer’s enquiries or complaints so that the customer becomes an advocate
Service Excellence, We’re All In It Together!
References: NISE,ICS
