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Published: August 20, 2011 By NISE

Employees have their say on work life – NISE introduces NEEX.

To perform as an organization you need to have employees who are willing to go the extra mile and who are able to achieve excellent performance.

Excellence in Hospitality
Published: August 20, 2011 By NISE

NISE partners with Hospitality Assured: Caribbean – Promoting Service and Business Excellence.

Providing excellent service must be part of a company’s competitive strategy and it was for this reason that NISE, in partnership with the University of the West Indies, Cave Hill Campus in Barbados, collaborated with the Caribbean Tourism Organisation (CTO) to launch the HOSPITALITY ASSURED certification in the Caribbean and as a benchmark endorsed by the CARICOM Regional Organization for Standards and Quality (CROSQ).

Customers Have Say on Service
Published: February 2, 2011 By NISE
Inaugural NISE Customer Service Index Rates Barbados’ Financial & Public Service Sectors

With the introduction of the NISE Customer Service Index (NCSI) by the National Initiative for Service Excellence (NISE) Inc. the government and consumers of Barbados now have continued access to an objective measure of service quality in this country’s key economic sectors.

NISE Launches Inaugural Customer Satisfaction Index
Published: July 20, 2010 By NISE
FROM June 4th Barbadians will have their say about the level of service offered on the island.  According to CEO of the National Initiative for Service Excellence (NISE), Kim Tudor, the launch of the NISE Customer Satisfaction Index  (NCSI) 2010 for Barbados will  provide a measure of the national level of customer satisfaction with goods and services consumed in both public and private sectors across Barbados.   Indeed, this survey, which is adapted from the American Customer Satisfaction Index , in operation since 1994, will allow Barbados the unique opportunity  to benchmark local service performances  across international boundaries, with at least 12 other countries including, the UK, USA, Singapore, Hong Kong,  and Columbia.

NISE Service Leadership Conference
Published: March 19, 2010 By NISE
The National Initiative for Service Excellence (NISE) Inc. Service Leadership Conference will feature three (3) dynamic international speakers who will share why service excellence is still important in these economic times and will inspire you to set your service excellence vision and reach it. 

The session, which will take place on April 20th, 2010 at the Hilton Barbados will feature: Teresa Allen, Author of Common Sense Service: Close Encounters on the Front Lines, Diana Bell, Former Senior Vice President of Hewlett Packard and Roland S. Martin - Journalist, Motivational speaker and Author

NISE Partners with the Public Sector
Published: March 19, 2010 By NISE
The National Initiative for Service Excellence (NISE) Inc. is continuing its work with several hundred public officers drawn from various Ministries and public sector departments to enhance the Customer Service Experience for the public.

NISE Chief Executive Officer Kim Tudor noted that NISE recently  worked with the management team of the Ministry of Transport and Works to establish their overall service philosophy and strategic service objectives. NISE then focussed on the supervisory management team and a Customised Training Programme has begun targetting in the first instance 400 front line employees from across the MTW’s thirteen divisions.

NISE "Team Barbados Host" Workshops
Published: October 15, 2009 By NISE | Updated: October 15, 2009
The National Initiative for Service Excellence (NISE) Inc. has recently started a new phase in training the Team Barbados Host Workshops. This series of Customer Service workshops has been designed for frontline tourism employees in public sector departments.

This first phase focuses on training the National Conservation Commission’s (NCC) senior staff, supervisors, wardens, general workers and lifeguards as well as the NCC licensed beach vendors and members of the Youth Development Services (YDS) Inc. who have launched a programme - “Youth Eco-Tourism Tours & Hikes” covering areas such as: “What is Customer Service, Why Service Excellence, the Roles and Responsibilities of Supervisors and Personal Performance”. 

NISE Orientation to Work 2009
Published: August 12, 2009 By NISE
Some of the participants of the NISE Orientation to Work Programme paying careful attention to Mr. Ian Pickup at the River Bay Trading CompanyNow in its fourth year, the National Initiative for Service Excellence (NISE) Inc. expanded its “Orientation To Work Programme” to three days and introduced a new component - a local study tour to business houses.

Delivering First Class Service Excellence
Published: August 12, 2009 By NISE
Director of NISE, Mrs. Marguerite Cummins-Williams presenting Christopher Ashby of Seawell Air Services (Virgin Airways) with his certificateThe recently completed training for the Grantley Adams International Airport (GAIA)  Inc. staff and the various service providers at GAIA is a part of the NISE in-house consultancy programme intended to help organisations establish management systems that support a culture of service excellence;

Service Excellence an Imperative
Published: April 21, 2009 By NISE

BNB Managing Director and Director of NISE Inc. Robert Le Hunte addressing the participants at the NISE Open Enrollment Customer Service Workshops

Managing Director of the Barbados National Bank and a Director of NISE Inc. Mr. Robert Le Hunte, urged participants attending the NISE open enrollment workshop to remember that the key role they play in their organisations also contributes  to their individual well-being and that of the nation as a whole.

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