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The Best Practice Guide for Customer Service Professionals

Covers the knowledge, understanding and skills needed to become a customer services practitioner. It provides a stimulating blend of information, ideas and activities. The Best Practice Guide will also enable individuals to achieve the Barbados National Vocational Qualification in Delivering Customer Service and Unit Certification.

Stephanie Edwards (Best Practice Guide Author) is a Director of Customer 1st International.

Key Features:

Mapped to the National Occupational Standards for Customer Service Level 2

Complete guide for employees in customer service

Innovative ideas on how to deliver excellence in customer service

Ideal for classroom activity, small team and independent study

Plenty of practical work related activities and self assessments

Clear definitions of customer service terms

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