NISE - The National Initiative for Service Excellence

NISE LAUNCHES NISE EMPLOYEE ENGAGEMENT INDEX

NISE — Sat, 20 Aug 2011 22:23:00 -0400

Employees have their say on work life – NISE introduces NEEX.

To perform as an organization you need to have employees who are willing to go the extra mile and who are able to achieve excellent performance.

Excellence in Hospitality

NISE — Sat, 20 Aug 2011 11:36:33 -0400

NISE partners with Hospitality Assured: Caribbean – Promoting Service and Business Excellence.

Providing excellent service must be part of a company’s competitive strategy and it was for this reason that NISE, in partnership with the University of the West Indies, Cave Hill Campus in Barbados, collaborated with the Caribbean Tourism Organisation (CTO) to launch the HOSPITALITY ASSURED certification in the Caribbean and as a benchmark endorsed by the CARICOM Regional Organization for Standards and Quality (CROSQ).

NISE Tees Off With Diamonds International

NISE — Wed, 23 Feb 2011 14:43:00 -0500

Over 40 ladies took to the green at the famous Old Nine at Sandy Lane on Saturday February 5^th for the Inaugural Diamonds International/NISE Ladies Charity Golf Tournament. Organized by Simone Ward, Marketing Manager of Diamonds International and Harriet Linton of the Barbados Golf Association, the tournament brought the female golfing fraternity together. With all types of players from the experienced with low handicaps to juniors, the game was played as a 2-ball scramble and the more experienced golfers were combined with the lesser experienced in an effort to make the game fun as well as encourage and guide others.

Customers Have Say on Service

NISE — Wed, 02 Feb 2011 23:34:00 -0500

Inaugural NISE Customer Service Index Rates Barbados’ Financial & Public Service Sectors

With the introduction of the NISE Customer Service Index (NCSI) by the National Initiative for Service Excellence (NISE) Inc. the government and consumers of Barbados now have continued access to an objective measure of service quality in this country’s key economic sectors.

Pride in Punctuality

NISE — Mon, 22 Nov 2010 15:04:00 -0500

Friday Dec 3

Take part in our Friendly Friday Challenge by taking our punctuality quiz and learn helpful tips that will teach you
how to be on time.

Quizzes can be found in the press and online on our corporate website.
So, find out if you really are considerate of other people's time...

Send A Smile

NISE — Mon, 22 Nov 2010 14:59:00 -0500

NISE gives Barbadians a chance to send a smile to the staff of Cave Shepherd, Broad Street.
Thank you to Cave Shepherd and the many others who participated in Send a Smile!

Click here to send a smile with a post-it note.

Thousand Tokens of Respect

NISE — Mon, 22 Nov 2010 14:55:00 -0500

Barbadians share who they respect, and why, at our Token boards in Super Centre Warrens, Sheraton Mall, Emerald City and at the NISE office. Click on the thumbnails to see the enlarged pictures.

NISE Launches Inaugural Customer Satisfaction Index

NISE — Tue, 20 Jul 2010 16:25:00 -0400

FROM June 4th Barbadians will have their say about the level of service offered on the island. According to CEO of the National Initiative for Service Excellence (NISE), Kim Tudor, the launch of the NISE Customer Satisfaction Index (NCSI) 2010 for Barbados will provide a measure of the national level of customer satisfaction with goods and services consumed in both public and private sectors across Barbados. Indeed, this survey, which is adapted from the American Customer Satisfaction Index , in operation since 1994, will allow Barbados the unique opportunity to benchmark local service performances across international boundaries, with at least 12 other countries including, the UK, USA, Singapore, Hong Kong, and Columbia.

NISE Service Leadership Conference

NISE — Mon, 22 Mar 2010 23:31:00 -0400

The National Initiative for Service Excellence (NISE) Inc. Service Leadership Conference will feature three (3) dynamic international speakers who will share why service excellence is still important in these economic times and will inspire you to set your service excellence vision and reach it.

The session, which will take place on April 20th, 2010 at the Hilton Barbados will feature: Teresa Allen, Author of Common Sense Service: Close Encounters on the Front Lines, Diana Bell, Former Senior Vice President of Hewlett Packard and Roland S. Martin - Journalist, Motivational speaker and Author

NISE Partners with the Public Sector

NISE — Fri, 19 Mar 2010 22:10:00 -0400

The National Initiative for Service Excellence (NISE) Inc. is continuing its work with several hundred public officers drawn from various Ministries and public sector departments to enhance the Customer Service Experience for the public.

NISE Chief Executive Officer Kim Tudor noted that NISE recently worked with the management team of the Ministry of Transport and Works to establish their overall service philosophy and strategic service objectives. NISE then focussed on the supervisory management team and a Customised Training Programme has begun targetting in the first instance 400 front line employees from across the MTW’s thirteen divisions.

NISE "Team Barbados Host" Workshops

NISE — Thu, 15 Oct 2009 08:47:00 -0400

The National Initiative for Service Excellence (NISE) Inc. has recently started a new phase in training the Team Barbados Host Workshops. This series of Customer Service workshops has been designed for frontline tourism employees in public sector departments.

This first phase focuses on training the National Conservation Commission’s (NCC) senior staff, supervisors, wardens, general workers and lifeguards as well as the NCC licensed beach vendors and members of the Youth Development Services (YDS) Inc. who have launched a programme - “Youth Eco-Tourism Tours & Hikes” covering areas such as: “What is Customer Service, Why Service Excellence, the Roles and Responsibilities of Supervisors and Personal Performance”.

NISE Orientation to Work 2009

NISE — Wed, 12 Aug 2009 23:48:00 -0400

Now in its fourth year, the National Initiative for Service Excellence (NISE) Inc. expanded its “Orientation To Work Programme” to three days and introduced a new component - a local study tour to business houses.

Delivering First Class Service Excellence

NISE — Wed, 12 Aug 2009 23:26:00 -0400

The recently completed training for the Grantley Adams International Airport (GAIA) Inc. staff and the various service providers at GAIA is a part of the NISE in-house consultancy programme intended to help organisations establish management systems that support a culture of service excellence;

Orientation to Work Programme

NISE — Fri, 03 Jul 2009 09:24:57 -0400

Now in its fourth year, NISE is expanding the “Orientation To Work Programme” to three days and introducing a new component - a local study tour to business houses. The National Initiative For Service Excellence (NISE) Inc. developed this workshop targeting school leavers across Barbados between the ages of 15 and 21 to better equip them for the transition from the school environment to the realities of the world of work. The workshop will be held July 21-23 2009 at the Barbados Workers Union Solidarity House from 8:30am - 4:30pm each day. To register for the workshop, please contact Marisa Marshall at the NISE office at 426-4186 or email: mmarshall@nisebarbados.org

Service Excellence an Imperative

NISE — Tue, 21 Apr 2009 22:29:00 -0400

Managing Director of the Barbados National Bank and a Director of NISE Inc. Mr. Robert Le Hunte, urged participants attending the NISE open enrollment workshop to remember that the key role they play in their organisations also contributes to their individual well-being and that of the nation as a whole.

Celebrating Excellence

NISE — Mon, 09 Mar 2009 23:49:00 -0400

This first quarter of 2009 has been a promising start for us at the National Initiative for Service Excellence Inc. Certainly we have gotten off to a good beginning - celebrating excellence.

We heartily congratulate Ms. Yvette Waldron – Legal Assistant, in the Land Adjudication Unit of the Ministry of Housing and Lands for being awarded the Service Excellence Award for exceptional customer service contribution as a Public Officer at the recently held 3^rd annual GIVE Awards ceremony.

First Customer Service NVQ Barbados Unit awarded to NISE Candidates

NISE — Mon, 16 Feb 2009 13:40:00 -0500

The National Initiative for Service Excellence recently celebrated the certification and graduation of the first 28 frontline customer service personnel in Barbados to receive the customer service NVQB unit - “Give Customers a Positive Impression of Yourself and Your Organisation”.

These awardees are drawn from a range of sectors – the beauty industry, utility industry, banking and finance and retail and their 11 pioneering organisations represent both large and small businesses.

Live Excellence and Make Barbados NISE!

NISE — Fri, 30 Jan 2009 14:24:00 -0500

As a nation we are making progress in our efforts to improve the way we deliver service towards our ultimate goal of making Barbados a world leader in service. What is needed is a greater urgency and commitment on the part of all of us.

2nd Annual General Meeting

NISE — Fri, 26 Sep 2008 15:26:31 -0400

Chairman of the National Initiative for Service Excellence Inc., Sir Keith Hunte told the second annual general meeting of NISE Inc., that a realistic appraisal of our situation in Barbados now and over the next five to 10 years provides a compelling argument for redoubling efforts to achieve international competitiveness across all sectors.

The Seattle Experience

NISE — Mon, 08 Sep 2008 10:47:44 -0400

In keeping with our mandate and as part of the leadership development programme, on September 14 until September 18, NISE is embarking on its third annual benchmarking study tour this time to Seattle with executives drawn from the public and private sectors.